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Arrival & Departure

Guests have the option to check in online prior to arrival and check out online before they depart. Everyone arriving at our properties has their temperature checked, some of our hotels have protective screens in place at the front desk, all keys are sanitized before check-in, and all luggage is sanitized before it enters the property.

Transport

Hotel vehicles used for airport transfers and/or excursions are fully sanitised afterevery journey. All on-site vehicles, such as buggies, are thoroughly cleaned betweenpassengers. Our drivers follow the strictest hygiene standards and hand sanitiser isavailable in every vehicle.

Guest Guardians

A Guest Guardian has been appointed at each property to ensure the highest levelof health and safely compliance at all guest touchpoints. The Guest Guardian and team members can arrange medical assistance and advise on local hospitals andmedical care if required.

Team Members

All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness. Regular training will continue as the current situation develops.

Hand Sanitization

Hand sanitizing stations can be found throughout every property, at receptions, lobbies, restaurant entrances, meeting and events spaces, lifts, spas, pools and fitness areas.

Safety Standards

All Anantara properties are in full compliance with World Health Organization (WHO),Environmental Protection Agency (EPA) and global government recommendations or recommendations and requirements made by local departments of health as applicable. We have also partnered with Ecolab and Diversey to develop enhanced cleaning protocols that are applied throughout our properties.

Cleaning Technology

Anantara Hotels, Resorts & Spas has adopted the very latest technologies to ensure the best-possible levels of cleanliness, sanitization and disinfection throughout our properties. For example, many of our properties have already introduced UV sterilization, UV light disinfection, and HVAC Hepa air conditioning technologies.

Public Areas

We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles and lift buttons. We strictly adhere to physical distancing best practices to provide a safe environment for guests.

Guest Rooms

Rooms are thoroughly cleaned and disinfected after every stay. Every room contains a personal hygiene kit with mask and hand sanitizer for each guest. Bed linen, towels and laundry are changed daily and washed at a high temperature. Guests are given the option of when and whether they would like their room serviced.

Bars & Restaurants

Table spacing and à la carte-only dining have been introduced to ensure physical distancing compliance and the highest hygiene and safety standards. We recommend that reservations are made in advance.

Fitness Areas

Capacity in fitness areas has been significantly reduced in line with physical distancing best practices. Cleaning schedules have been increased and hand sanitizers are available throughout fitness areas. All health and safety measures in our fitness areas are fully compliant with local requirements.

At Anantara Rasananda, we put sustainability at the core of everything we do. Being part of the Anantara family, we are committed to preserving the natural resources, promoting the local culture and nurturing the host community that make the northeast coast of Koh Phangan so special. As guardians and stewards of the environment, we see it as our role to help you enjoy local experiences in a responsible way.

GREEN GROWTH 2050Since 2008 each Anantara hotel has been asked to pass an independently audited Global Sustainable Tourism Council recognised Sustainability Certification on an annual basis. The current brand standard requires a Green Growth 2050 ranking of Gold or above.

SINGLE USE PLASTICIn 2018 Anantara pledged a 75% reduction in single use plastic by 2024 and are well on track to achieving this with many hotels having now removed it totally from Front of House and working on our kitchens & supply chains.

WASTE MANAGEMENTSince 2021 all Anantara properties were required to measure and record their waste and declare percentage recycled or composted vs. sent to landfill or incinerated. Based on these figures the hotels have been tasked to reduce organic waste to landfill by 50% for 2030 – this will be done by reducing food waste in production and presentation as well as using composting and other technologies to ensure the waste can be up cycled and used in the hotel grounds or local community farms as fertilizer.

CARBON EMISSIONSMinor Hotels has pledged to become a Net Zero Carbon company by 2050. Anantara has already achieved its initial goal of a 20% reduction in carbon emissions from a 2016 baseline and are working on the tougher target.